Frequently Asked Questions
1. How are you able to offer this service?
2. How does this service work?
Our service makes small transactions on your credit card to help you reach specific transaction count goals. You can choose between a one-time charge or a subscription plan with various amounts (50¢, $1, or $5), all designed to help you hit your rewards thresholds.
3. Is this service secure?
Absolutely! We use industry-standard security measures to protect your payment information. Every transaction is processed securely, and we never store sensitive card details on our site.
4. What are my payment options?
We accept all major credit cards, Paypal, Venmo and Shop Pay.
You can choose a one-time payment option or subscribe for regular, recurring transactions. Subscription options provide ongoing small charges to keep you on track with your rewards strategy.
5. Can I cancel a subscription anytime?
Yes! You have full control and can cancel your subscription anytime through the email confirmations which are sent for every transaction, or you can contact our customer service team on the contact us page. There are no long-term commitments at Pointelo.
6. Are there any hidden fees?
No hidden fees here. We believe in transparent pricing, so you only pay for the transactions you choose. There are no additional costs beyond the transaction amounts.
7. How quickly will I see the transactions on my statement?
Transactions typically appear on your statement within 1-3 business days, depending on your bank's processing time. The day you make a transaction with us is the day that is will be counted for rewards with your card.
8. Why would I need small transactions on my card?
Many rewards programs require a minimum number of transactions to unlock bonuses or higher reward levels. If you're close to your goal and don’t want to make unnecessary purchases, our service helps you get there with small, controlled charges.
9. Can I get a refund if I don’t reach my rewards goal?
Since our service provides a transaction-based service rather than a guaranteed rewards outcome, refunds aren’t offered for completed transactions.